Shipping policy

At Joe Smith, we aim to process and deliver your order as quickly and safely as possible.

Please read the following information regarding order processing, shipping, and delivery.

Orders are usually processed within 1–2 business days after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

During busy periods such as sales, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

All orders are shipped using Australia Post through our Shopify shipping system.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after dispatch are:

Standard Shipping
Approximately 3–7 business days

Express Shipping (if selected)
Approximately 1–3 business days

Delivery timeframes are estimates only and may vary depending on:

• your location
• Australia Post delivery network
• weather conditions
• peak shipping periods such as Christmas

Joe Smith is not responsible for delays caused by the shipping carrier.

We offer free standard shipping within Australia on orders over $99.

This offer may change or be updated at any time.

Once your order has been dispatched, you will receive a tracking number by email.

You can track your order directly through the Australia Post tracking service.

Customers are responsible for providing a correct and complete shipping address when placing an order.

If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply to resend the order.

Joe Smith is not responsible for orders delivered to an address incorrectly provided by the customer.

Once a parcel has been marked as delivered by Australia Post, the delivery is considered complete.

Joe Smith is not responsible for parcels that are lost, stolen, or missing after delivery has been confirmed by the shipping carrier.

If you believe your parcel was delivered incorrectly, we recommend:

• checking around your delivery location
• checking with neighbours or household members
• reviewing your Australia Post tracking details

We are happy to assist with lodging an enquiry with Australia Post where possible.

Australia Post may leave parcels in a safe location at the delivery address if no one is available to receive the parcel.

Customers are responsible for ensuring a safe delivery location is available at the address provided.

Joe Smith is not responsible for parcels lost or stolen after delivery has been confirmed.

If your order arrives damaged during delivery, please contact us within 48 hours of receiving your parcel.

Please include:
• your order number
• photos of the damaged packaging and product

We will review the issue and assist you with a suitable solution.

Perfumes contain alcohol and may be classified as flammable liquids for transport purposes.

Orders containing fragrances may be transported in accordance with Australia Post regulations for limited quantities of flammable liquids.

If you have any questions about shipping or delivery, please contact our team.

Joe Smith Customer Care
Email: info@joesmith.com.au
Phone: +61 451 116 111