Frequently asked questions

Our collection explores scent profiles inspired by well-known designer and niche fragrances. Each is sold as a Joe Smith product. We are independent and are not affiliated with or endorsed by the brands mentioned.

Our perfumes are made locally in Perth, Western Australia.

Choose 50 ml Eau de Parfum for $35, 100 ml Extrait de Parfum for $60, or 100 ml Elite for $120. Prices are in AUD and gift packaging is included. Available editions and current prices appear on each product page.

Elite has our highest fragrance concentration, an exclusive gold bottle and a leather presentation box.

Yes. Add engraving to the leather presentation box of an Elite fragrance for $10. A $120 Elite fragrance with box engraving totals $130 before delivery and any applicable discounts.

Choose your fragrance and enter your wording to see it on the box preview, then check every letter before adding your gift to the cart. For a time-sensitive gift, contact us about production timing before ordering.

Find your fragrance by inspiration, Joe Smith number or scent family. You can also browse best sellers, or ask our team to help you choose in store.

Wear time varies by fragrance, skin, weather and how much you apply. We recommend trying your favourites on your skin at one of our kiosks to see how they develop on you.

Yes. Visit our Joondalup or Carousel kiosk to explore the collection and try scents on your skin. See store addresses, directions and regular hours.

Standard Australian delivery is $10 for orders below $110, and free for orders of $110 or more. Express delivery adds $12 to the standard rate: $22 below $110, or $12 from $110.

Available services and the final charge are shown at checkout. Shipping & delivery details.

We do not accept returns, refunds or exchanges for change of mind, whether opened or unopened. Your rights under the Australian Consumer Law continue to apply if a product is faulty or does not meet a consumer guarantee. Read our Returns & Refund Policy.

Keep the cap on and store your perfume away from direct sunlight, heat and humidity. Follow the directions and warnings on your bottle.

Email info@joesmith.com.au with your order number and a brief description of what you need help with, or use our contact form. Call 0451 116 111 for help with a store visit.