Welcome to Joe Smith. These Terms of Service govern your access to and use of our website, products and services.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree, you should not use our website.

This website is operated by Joe Smith. Throughout the website, the terms “we”, “us” and “our” refer to Joe Smith.

We reserve the right to update, change or replace any part of these Terms of Service at any time by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

By using this website, you agree that you will:

• use the website only for lawful purposes
• provide accurate, current and complete information when placing an order or contacting us
• not misuse, interfere with or disrupt the operation or security of the website
• not attempt to gain unauthorised access to any part of the website, servers or systems
• not reproduce, copy, distribute, exploit or resell any part of the website or its content without our prior written consent

We may suspend, restrict or terminate access to our website at any time if we reasonably believe a user has breached these Terms.

By placing an order through our website, you confirm that:

• you are legally capable of entering into a binding agreement
• you are authorised to use the payment method provided
• the information you provide is true, accurate and complete

We reserve the right to refuse or cancel any order where we reasonably suspect fraud, unauthorised activity, pricing error, stock error, misuse of promotions, or breach of these Terms.

We make reasonable efforts to ensure that product descriptions, images, pricing and other content on our website are accurate and up to date.

However:

• packaging, bottle finishes, labels or presentation may vary slightly from images shown on the website
• colours may appear differently depending on your screen or device
• fragrance notes and scent descriptions are provided as general guidance only
• individual scent perception, wear time and projection may vary from person to person based on skin chemistry, environment, application and storage.

Any product information on our website is provided for general informational purposes and should not be relied on as medical, dermatological or professional advice.

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to:

• change prices at any time without prior notice
• correct pricing, description or typographical errors
• limit quantities purchased
• withdraw products from sale
• refuse or cancel orders affected by errors, suspected fraud, stock issues or technical problems

An order is not accepted until payment has been received and we have confirmed the order.

If we cancel an order after payment has been made, we will refund the amount paid for the affected order.

From time to time, we may offer promotions, discount codes, bundles, gifts or special offers. Unless otherwise stated:

• promotions cannot be combined with other offers
• promotions apply only during the stated period
• promotions are subject to availability
• we may modify or withdraw a promotion at any time where reasonably necessary

Any misuse of a promotion, discount code or offer may result in cancellation of the order.

Shipping timeframes provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by events outside our reasonable control, including:

• carrier delays
• weather events
• customs, security or regulatory checks
• peak periods
• incomplete or incorrect delivery details provided by the customer

Risk in the products passes to you upon delivery to the address provided in your order.

Title to the products remains with us until full payment has been received.

Our Returns & Refund Policy forms part of these Terms of Service.

We do not accept returns, refunds or exchanges for change of mind, including where a customer does not like the scent, changes preference, orders incorrectly, or decides not to keep the product.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Under Australian Consumer Law, consumer guarantees apply to goods sold to consumers, and remedies such as repair, replacement or refund may be available where those guarantees are not met.

Fragrance is subjective. Scent preferences vary from person to person, and performance may differ depending on application, skin type, storage conditions and environment.

For this reason:

• fragrance dissatisfaction based only on personal preference is not considered a product fault
• customers should choose carefully before purchasing
• where testing is available at our kiosk locations, customers are encouraged to test fragrances before buying

We do not guarantee that a customer’s personal perception of a fragrance will match any expectation, reference or comparison.

At Joe Smith, we aim to use fragrance materials and formulations that are aligned with recognised fragrance safety standards, including the IFRA Standards where applicable. IFRA describes these Standards as a globally recognized risk management system for the safe use of fragrance ingredients, but also states that compliance with IFRA does not replace compliance with applicable local laws and regulations. 

Our fragrances are intended for external use only and should be used in accordance with normal cosmetic safety practices.

For safe use:

• apply to external skin only
• avoid contact with eyes, mouth and other sensitive areas
• do not apply to broken, inflamed or irritated skin
• keep out of reach of children
• store in a cool, dry place away from heat and direct sunlight
• keep away from flame or high heat sources where relevant

As with any cosmetic or fragranced product, some individuals may experience sensitivity, irritation or allergic reaction.

Before full use, we recommend applying a small amount to a small area of skin first to test for sensitivity.

If irritation, redness, burning, rash, discomfort or any other adverse reaction occurs:

• stop using the product immediately
• wash the affected area if needed
• seek medical advice where appropriate

Our fragrances are often highly concentrated, so customers should apply lightly and adjust usage to personal preference.

Our fragrances are cosmetic products. For hygiene, safety and product integrity reasons, we do not accept returns of products that have been opened, unsealed, sprayed, used, tampered with or altered, except where required by law.

Customers are responsible for following all product instructions, warnings and safe-use guidance provided on the website, packaging or by our staff.

We are not responsible for issues arising from misuse, improper storage, accidental damage, or use contrary to product directions or safety guidance.

Joe Smith is an independent fragrance brand.

Unless expressly stated otherwise, our products are not affiliated with, endorsed by, sponsored by, approved by or associated with any third-party designer, fragrance house or trademark owner.

Any brand names, fragrance names, trademarks or references to third-party products are used, where applicable, for identification, descriptive or comparison purposes only.

All trademarks, brand names and copyrights remain the property of their respective owners.

Joe Smith does not claim that any product is an exact replica of another brand’s fragrance, and any references are intended only to assist customers in understanding scent character, profile or fragrance family.

Our branding, logos, labels, product names, packaging and presentation are developed for Joe Smith and are intended to identify our own brand.

Nothing on our website should be interpreted as granting any licence or right to use our branding, trade dress, creative materials or intellectual property without our prior written permission.

All content on this website, including but not limited to:

• text
• logos
• graphics
• product names
• icons
• images
• design elements
• website layout
• written descriptions
• branding materials

is owned by or licensed to Joe Smith and is protected by applicable intellectual property laws.

You must not copy, reproduce, modify, publish, distribute, transmit, display, create derivative works from, or otherwise exploit any website content without our prior written consent.

If you submit a review, testimonial, comment, image, tag or other content to us or through our website or social media channels, you agree that:

• your content must be lawful, accurate and not misleading
• your content must not infringe the rights of any person
• your content must not be defamatory, abusive, obscene or offensive
• we may use, reproduce, publish, adapt or display that content in connection with our business and marketing without further compensation to you

We reserve the right to remove content that we consider inappropriate, misleading, unlawful or inconsistent with our brand standards.

Our website may contain links to third-party websites, payment services, platforms or applications.

We are not responsible for the content, security, terms, policies or practices of third-party services. Your use of third-party services is at your own risk and subject to their own terms and policies.

To the fullest extent permitted by law, Joe Smith is not liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, loss of opportunity, loss of data or business interruption, arising out of or in connection with:

• use of, or inability to use, our website
• purchase or use of our products
• delays in shipping or delivery
• unauthorised access to systems or data
• errors, omissions or interruptions on the website

Nothing in these Terms excludes, restricts or modifies any non-excludable rights you may have under the Australian Consumer Law or any other applicable law.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

You agree to indemnify and hold harmless Joe Smith, its owners, officers, employees, contractors and agents from and against any claim, loss, liability, damage, cost or expense arising from:

• your breach of these Terms
• your misuse of the website
• your violation of any law or third-party right
• your negligent, unlawful or improper use of our products
  

Your submission of personal information through the website is governed by our Privacy Policy.

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be deemed severed and the remaining provisions will continue in full force and effect.

These Terms of Service, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy and any other policies posted on our website, constitute the entire agreement between you and Joe Smith regarding your use of the website and purchase of our products.

These Terms of Service are governed by the laws of Western Australia, Australia.

Any dispute arising out of or in connection with these Terms, the website or any purchase from us will be subject to the non-exclusive jurisdiction of the courts of Western Australia.

If you have any questions about these Terms of Service, please contact us:

Joe Smith
Email: info@joesmith.com.au
Phone: +61 451 116 111

At Joe Smith, we aim to process and deliver your order as quickly and safely as possible.

Please read the following information regarding order processing, shipping, and delivery.

Orders are usually processed within 1–2 business days after payment has been received.

Orders are processed Monday to Friday, excluding public holidays.

During busy periods such as sales, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

All orders are shipped using Australia Post through our Shopify shipping system.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after dispatch are:

Standard Shipping
Approximately 3–7 business days

Express Shipping (if selected)
Approximately 1–3 business days

Delivery timeframes are estimates only and may vary depending on:

• your location
• Australia Post delivery network
• weather conditions
• peak shipping periods such as Christmas

Joe Smith is not responsible for delays caused by the shipping carrier.

We offer free standard shipping within Australia on orders over $99.

This offer may change or be updated at any time.

Once your order has been dispatched, you will receive a tracking number by email.

You can track your order directly through the Australia Post tracking service.

Customers are responsible for providing a correct and complete shipping address when placing an order.

If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply to resend the order.

Joe Smith is not responsible for orders delivered to an address incorrectly provided by the customer.

Once a parcel has been marked as delivered by Australia Post, the delivery is considered complete.

Joe Smith is not responsible for parcels that are lost, stolen, or missing after delivery has been confirmed by the shipping carrier.

If you believe your parcel was delivered incorrectly, we recommend:

• checking around your delivery location
• checking with neighbours or household members
• reviewing your Australia Post tracking details

We are happy to assist with lodging an enquiry with Australia Post where possible.

Australia Post may leave parcels in a safe location at the delivery address if no one is available to receive the parcel.

Customers are responsible for ensuring a safe delivery location is available at the address provided.

Joe Smith is not responsible for parcels lost or stolen after delivery has been confirmed.

If your order arrives damaged during delivery, please contact us within 48 hours of receiving your parcel.

Please include:
• your order number
• photos of the damaged packaging and product

We will review the issue and assist you with a suitable solution.

Perfumes contain alcohol and may be classified as flammable liquids for transport purposes.

Orders containing fragrances may be transported in accordance with Australia Post regulations for limited quantities of flammable liquids.

If you have any questions about shipping or delivery, please contact our team.

Joe Smith Customer Care
Email: info@joesmith.com.au
Phone: +61 451 116 111