At Joe Smith, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

This website is operated by Joe Smith.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this policy.

We may collect personal information that you voluntarily provide when you use our website, including

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase history
• Any information you provide when contacting us

We generally do not store your full payment card details. Payments are processed securely through third-party payment providers.

When you visit our website, certain information may be collected automatically, including:

• IP address
• Device and browser information
• Pages visited on our website
• Time spent on our website
• Referring websites or sources
• Shopping cart activity
• Cookies and similar technologies

This information helps us understand how our website is used and improve the customer experience.

We may collect personal information when you:

• Visit or browse our website
• Place an order
• Contact us by email, phone or contact form
• Subscribe to our newsletter
• Interact with our advertisements or social media content
  

We may use your personal information for purposes including:

• Processing and fulfilling orders
• Arranging delivery and shipping
• Providing customer support
• Responding to enquiries or requests
• Sending order confirmations and updates
• Improving our website and services
• Preventing fraud and maintaining website security
• Conducting website analytics
• Sending marketing communications where you have agreed to receive them
• Complying with legal obligations
  

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about:

• New fragrance releases
• Special offers or promotions
• Updates about our products or brand

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Our website may use cookies and similar technologies to:

• enable website functionality
• remember items in your cart
• understand how visitors use our website
• improve website performance
• support advertising and remarketing
  
  You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We may share your personal information with trusted third-party service providers where necessary to operate our business, including:

• payment processors
• website hosting providers
• shipping and delivery companies
• analytics providers
• marketing service providers

We may also disclose personal information if required by law or to protect our legal rights.

We do not sell your personal information to third parties.

Some of our service providers may store or process personal information outside Australia, including in countries such as the United States.

Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with Australian privacy laws.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These measures may include secure servers, encryption and controlled access to personal information.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• provide our products and services
• comply with legal and regulatory requirements
• maintain business records
• resolve disputes or enforce agreements

When personal information is no longer required, we take reasonable steps to delete or de-identify it.

You may request access to the personal information we hold about you and request correction of inaccurate information.

To make a request, please contact us using the details below.

If you believe we have breached applicable privacy laws, you may contact us to make a complaint. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au
Phone: 1300 363 992

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.

Any updates will be published on our website with a revised “Last Updated” date.

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Joe Smith
Email: info@joesmith.com.au
Phone: +61 451 116 111
Website: joesmith.com.au/contact